FAQ

​What happens if the tires need air or the chain needs to be tightened?

• Annual rentals are maintained quarterly. If a guest has an issue between normal maintenance periods, they will be able to contact us directly or through you.

What's the deal with baskets and helmets?

• You have the option to request baskets and helmets with your rental. Please note that these items are often broken or lost on house bikes.

How will my guests lock the bikes?

• Locks are provided with each bike. Stress the importance of ALWAYS locking your bike.

What happens if my equipment is lost or stolen?

• You are held responsible for any lost or stolen equipment, not your guest. We recommend adding a section regarding reimbursement for lost/stolen bikes and equipment in your guest's rental contract. 

• Annual rentals will be charged the full retail value to replace lost or stolen equipment BEFORE a replacement will be provided.